Citi

How do I set up access to Citibank Online?

To set up online access, you have to create an online User ID and Password by providing:
Your ATM/Debit Card Number, which is the 16-digit number on the access card you received by mail after opening your account. This card is also known as the Citibank^® Banking Card. If you didn't receive one, call 1-800-374-9700.
Your PIN, or Personal ID Number, which is the 4-digit code you created when you opened your account. You enter it at ATMs to access your accounts; at retailers when you use your card to make purchases; and to set up online access to your accounts at Citibank Online.
If you forgot your PIN, you have three chances to enter it correctly. If the third attempt fails, for your protection, you'll be locked out and unable to access your accounts online. If this occurs, call 1-800-374-9700 (TTY: 1-800-788-0002) and we'll reset your PIN, which gives you three more tries. If that doesn't work, you need to visit a Citibank Financial Center to request a new PIN (call first to see what ID you'll need).
Your Account Number is the number of any Citi account linked to your ATM/Debit Card such as:

• Your Checking account (the number is along the bottom of your checks)
  
• Your Citi credit card account (the number is on the front of your card)
• The number of any other linked accounts you have, such as savings (they appear on your statement)
• Just look under My Order History, which is found in the My Account section on the top-left corner of every page of our web site. You will also receive confirmation e-mails for most Reward redemptions.  

• How do I find out how many ThankYou Points I already have?
• To view your points, go to the Rewards Summary on your Citibank^® Online ''My Citi'' page and select your enrolled account.* Then link through to www.thankyou.com where you can view your available points balance and choose your rewards—no additional sign on is required.
• Call 1-800-THANKYOU (1-800-842-6596)
• Call CitiPhone Banking^®—the number is on the back of your Citibank(R) Banking Card

Learn more about Citi^® ThankYou^® Rewards.
* You must be the authorized ThankYou Member (generally the Citi^® cardmember or primary signer on the enrolled Citibank^® checking account) to access the associated ThankYou Member Account. ThankYou account membership and redemption of ThankYou Points are subject to applicable terms and conditions.

What You Get

A network of Citibank and non-Citibank ATMs where you can use your Citibank® Banking Card to get cash and account information.
There's an amazing 30,000 fee-free ATMs¹ in the U.S., including:

• More than 3,200 ATMs in over 1,000 Citibank branches
• More than 6,000 Citibank- branded ATMs in participating 7-Eleven^®1 stores
• Thousands more  ATMs
• Talking ATMs  for visually impaired customers located at every Citibank branch that has an ATM

How It Works

• Actually, how an ATM works depends on whether you’re using a Citibank ATM  or a non-Citibank ATM .
Our ATM network also lets you:

• Deposit checks at Citibank branded ATMs in select 7-Eleven stores . No deposit slips or envelopes needed
• Get cash at any ATM displaying the CIRRUS^®, MAESTRO^® or MasterCard^® logos
• Citibank ATMs are in over 40 countries, so if you're traveling overseas, locate them before you go. 

• Citibank branches.

  When personal banking needs to be done in person. Sometimes only face-to-face will do. With over 1,000 Citibank branches in the U.S. and over 4,000 overseas, we make visiting us as convenient as possible.
  
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