Oversea-Chinese Banking Corp OCBC

Conditions of Access

Access to this website or any page of the same (the “Website”) is granted by Oversea-Chinese Banking Corporation Limited (hereinafter known as "OCBC Bank") and its subsidiaries (including Singapore Island Bank Limited (hereinafter known as “BIS”)) (hereinafter individually & collectively with OCBC Bank and BOS known as the "OCBC Group") subject to the following conditions.
By accessing the Website and continuing to do the same, you agree to be unconditionally bound by these conditions of access below (“Conditions”) which may be updated by us in our sole discretion from time to time without notice to you.  If you do not agree to any of the Conditions, please discontinue your access immediately.  You agree that your continued access of the Website after such update will constitute your acceptance of and agreement to be bound by the updated Conditions.
Use of the products or services described at the Website or the distribution of the Website's materials may be restricted or prohibited by law in certain jurisdictions.  It is your responsibility to find out what those restrictions or prohibitions are and observe them.  If in doubt, you should check with your local regulator or authority before requesting further information. The Website does not constitute an offer on our part to provide products or services described therein to persons or entities resident in countries where local law or regulation does not permit their use.

1 DEFINITIONS
"we', "us", "our" and "ours" means OCBC Bank, BOS and/or OCBC Group (as the case may be); and "you" means the user(s) of the Website.
2  SCOPE OF PRODUCTS AND SERVICES
The information and materials contained in the Website, including any services, products, information, data, text, graphics, audio, video, links or other items - are provided "as is", and "as available".  We do not warrant the accuracy, adequacy or completeness of such information and materials and expressly disclaims liability for errors or omissions in such information and materials.
Products and services (including those of any third party providers) are available only at our discretion and/or the discretion of the relevant OCBC Group entity and/or third party provider (as the case may be), subject to the products and services individual terms and conditions and any relevant disclaimers on which they are offered and such products and services may be withdrawn or amended at any time without notice.  The full range of products or services may not be available in all locations in which the OCBC Group has a place of business.  Fees, commissions or other charges may apply to certain products and services.  Please contact the entity, office or branch providing the products and services for details.

3  NO OFFER OR SOLICITATION

Nothing in the Website shall be considered or construed as an offer, invitation or solicitation to sell, buy, give, take, issue, allot or transfer, or as the giving of any advice or recommendation in respect of, shares, stocks, bonds, notes, interests, collective investment schemes, or other securities, investments, loans, advances, credits, deposits or any other instrument or banking product whether of any entity of the OCBC Group or any other issuer in any jurisdiction.

WE DO NOT OFFER OR SELL SECURITIES TO U.S. PERSONS UNLESS EITHER (a) THOSE SECURITIES ARE REGISTERED FOR SALE WITH THE U.S. SECURITIES AND EXCHANGE COMMISSION AND WITH ALL APPROPRIATE U.S. STATE AUTHORITIES; OR (b) THE SECURITIES OR THE SPECIFIC TRANSACTION QUALIFY FOR AN EXEMPTION UNDER THE U.S. FEDERAL AND STATE SECURITIES LAWS NOR DO WE OFFER OR SELL SECURITIES TO U.S. PERSONS UNLESS (i) WE, OUR AFFILIATED ENTITY AND THE APPROPRIATE PERSONNEL ARE PROPERLY REGISTERED OR LICENSED TO CONDUCT BUSINESS; OR (ii) WE, OUR ENTITY AND THE APPROPRIATE PERSONNEL QUALIFY FOR EXEMPTIONS UNDER APPLICABLE U.S. FEDERAL AND STATE LAWS.
NOTHING ON THE WEBSITE OR THE WEBSITES OF ANY AFFILIATED ENTITY SHOULD BE CONSTRUED AS AN OFFER TO SELL OR A SOLICITATION OF AN OFFER TO PURCHASE ANY SECURITIES WHERE IT WOULD BE ILLEGAL TO DO SO.

4  MATERIALS FOR GENERAL CIRCULATION ONLY
The information, opinions and statements contained in the materials on the Website are intended for general circulation only and should not be used as a basis for making any business or financial decisions.  They do not take into account the specific investment objectives, financial situation or particular needs of any particular person who may be in receipt of the materials.  The materials may cover a wide range of topics and are not intended to be a comprehensive study or to provide any recommendation or advice on personal investing or financial planning.
Accordingly, they should not be relied on or treated as a substitute for specific advice concerning individual situations.  Please seek advice from a financial adviser regarding the suitability of any investment product taking into account your specific investment objectives, financial situation or particular needs before you make a commitment to purchase the investment product.  You are also recommended to obtain such other professional advice where appropriate.
The materials speak as of their date and do not reflect any changes in law, events or practice since that date.  We do not undertake an obligation to update the materials or to correct any inaccuracy that may become apparent at a later time. All information, opinions and statements expressed are subject to change without notice.
The materials may be taken or compiled from sources that we believe to be reliable.  While all reasonable care has been taken in preparing the materials, we do not represent or warrant that the materials are accurate, useful, adequate, timely or complete and they should not be relied upon as such.  You should always consult primary or more accurate or more up-to-date sources of information.

Some of the information in the materials may contain projections or other forward looking statements regarding future events or future financial performance of countries, assets, markets or companies. These statements are only predictions and actual events or results may differ materially.  Similarly, any past performance figures are not necessarily indicative of future or likely performance.
Any geographic, political, economic, statistical, financial and exchange rate data may in certain cases be presented in approximate or summary or simplified form and may change over time. Reliance has been placed by our editors on certain external statistical data which, though believed to be correct, may not in fact be accurate.  Any reference to any specific company, financial product or asset class in whatever way is used for illustrative purposes only and does not constitute a recommendation on the same.  While all reasonable care has been taken in preparing the materials, no warranty whatsoever is given and no responsibility or liability is accepted for any loss arising directly or indirectly in connection with or as a result of any person acting on any information, opinion or statement expressed in the materials contained on the Website.  In particular, no warranty is given that economic reporting information material or data is accurate reliable or up to date.
5  TRANSMISSION OF YOUR CONTENT
All information, data, text, messages or other materials ("Content") transmitted via the Website are your sole responsibility.  You, and not us, are solely and entirely responsible for the form, content and accuracy of all Content that you upload, post, email or otherwise transmit (including by Short Message Service (SMS) text messages) (collectively, “transmit” and each act a “transmission”) via the Website.  We do not assume the obligation to remove, validate, screen, verify or edit the Content.
In relation to any Content which you transmit to us using the Website, you hereby grant to any member of the OCBC Group a worldwide royalty-free perpetual licence of the copyright and intellectual property rights in such Content for any purpose it deems necessary, desirable or expedient including, without limitation, the copying, transmission, distribution and publication thereof, unless restricted by applicable law.
You agree that we shall not be under any obligation of confidentiality to you regarding any such Content transmitted to us using the Website unless agreed otherwise in a separate direct contract between you and us or required by law.
6  NO ILLEGAL OR HARMFUL USES
You may not use the Website or transmit, distribute, link, market, publish, display or sell any Content which are harmful in nature or in violation of any laws or regulations (foreign or domestic) or to commit, engage in, perpetuate or abet any breach of security, fraud, criminal act, offence.
The kinds of illegal or harmful conduct which are prohibited include but are not limited to the following:
(a) impersonating or falsely stating or otherwise misrepresenting your affiliation with any person or entity;
(b) forging headers or otherwise manipulating any identifying information in order to disguise and/or with the effect of disguising the origin of any Content transmitted through the Website;
(c) transmitting Content that are unlawful, libellous, defamatory, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable;
(d) infringement of intellectual property rights or other proprietary rights including, but not limited to, material protected by copyright, trademark, patent, trade secret or other intellectual property right used without proper authorization;
(e) offering or disseminating fraudulent goods, services, schemes, or promotions;
(f) fraudulent submission or use of personal or financial information or engaging in any practice that constitutes an unfair or deceptive trade practice;
(g) transmitting any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
(h) transmitting any Content that you do not have a right to transmit under any law or under any contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); or
(i) "stalking" or otherwise harassing another person; or
(j) transmitting Content with recommendations to buy or refrain from buying a particular security or which otherwise have the purpose of affecting the price or value of any security.
We reserve the right to restrict or prohibit any and all activities, conduct or Content (or delete, move or edit the same) that we determine in our sole discretion may be harmful to our systems, network, reputation, good will, our other customers, or any third party.
7  RISKS
You acknowledge that your use of the Website may, at any time, be adversely affected by problems with your computer (or such other access or electronic device including but not limited to cellular telephones, smart phones and PDAs ), the internet and the cellular phone network, including, without limitation, interference to the network coverage, undeliverable messages or delay in transmission due to any reason such as excessive network traffic, service interruption or incorrect data transmission.
We may contract with one or more third parties to provide, maintain and host the products or services on the Website. Therefore, any information you submitany Content which you transmit may be placed and stored on a computer server maintained by a third party.  You acknowledge that such information or content could pass through and may be stored in servers outside our control. You agree that we have no liability or responsibility for any such pass through or storage of the same.
You consent to the collection, storage, communication and processing of any of your information by any means necessary for us to maintain appropriate transaction and account records and to the release and transmission to and the retention by the relevant third party service providers and hosts of your information to enable your use of the Website.
You acknowledge that all transmissions (whether by email or otherwise) to and from this Website cannot be guaranteed to be completely secure or error-free and the same could arrive late, be intercepted, corrupted, lost, destroyed, or incomplete, or contain viruses and may not be received by the intended recipient.  Consequently, you understand that you should not post transmit any private or confidential Contentinformation (whether yours or the recipient’s) unless you want it to be available publicly.  You are aware that the Content transmitted by you may be subsequently forwarded to a third party by the recipient.   You further understand that as we cannot control or prevent the transmission of your private or confidential Content by a third party, we cannot be responsible or held liable for the same.  Accordingly, we do not warrant the privacy and/or security of any transmissions (whether by email or otherwise) to and from the Website
8 DISCLAIMERS AND EXCLUSIONS
We make no representation or warranty of any kind whether express, implied or statutory (including but not limited to any warranties of title, non-infringement of third party rights, merchantability, satisfactory quality, fitness for a particular purpose and freedom from viruses, worms, trojan horses, software bombs and malicious, destructive or corrupting codes, agents, programs or macros and spyware or similar items or processes) is given in conjunction with the Website, or any information and materials contained or referred to on each page associated with the Website.  No warranty is given that access to the same on the Website, or the Website as a whole will be provided uninterrupted or free from errors or that any identified defect will be corrected.
You understand and agree that your use of the Website is at your own risks and we shall not be responsible or liable to you for any expenses, losses, costs damages, liabilities or other consequences of whatsoever nature (collectively “Losses”) suffered or incurred directly or indirectly by you, including without limitation, any Losses suffered or incurred directly or indirectly by you arising from or in connection with or caused by:
(a)  any maintenance, breakdown, fault or non-availability of any part of the  Website or any inability to access or use any part of the same;
(b)  any telecommunication problems, power supply problems, Internet or network  related problems, problems with the services rendered by third party vendors  or service providers;
(c) any system, server or connection failure, error, omission, interruption, delay in transmission, or viruses (including but not limited to any difficulties experienced by your internet service provider(s), network provider(s) or telecommunications provider(s) or operator(s));
(d)  any access or use of any part of the Website, or reliance on the contents of the same;
(e)  any defect, error, imperfection, fault, mistake or inaccuracy with the Website, its contents or associated services;
(f)  problems caused by any remedial or preventative measure which may be taken by us in the event of any occurrence of the foregoing;
(g)  any use of or access to any other website linked to the Website;
(h) any services, products, information, data, software or other material obtained from the Website or from any other website linked to the Website; or
(i)  any software downloaded from the Website;
even if we or our agents or employees are advised of the possibility of such Losses.
We shall not be liable for any indirect, special, economic or consequential damage or loss under these Conditions, whether or not we have been informed of such possibilities.  The exclusions herein shall take effect to the fullest extent permitted by law.
9 HYPERLINKS
Any hyperlinks from the Website exist for information purposes and are for your convenience only.  We accept no liability for any Losses arising directly or indirectly (including consequential loss) from the accuracy or otherwise of materials or information contained on the pages of such websites or loss arising directly or indirectly from defects with such websites.   Our inclusion of hyperlinks does not imply any warranty, endorsement or verification of the material on such websites and such websites should only be accessed at your own risks.
10 THIRD PARTY SERVICES
We cannot be responsible for any services through which you access the Website or for any loss you may suffer as a result of you using such a service. You must comply with all the terms and conditions of such a service and pay all the charges connected with it.
11 INDEMNITY
You shall indemnify and hold harmless and keep us indemnified in full against all and any claims, actions, proceedings, loss, damage, costs (including legal costs on a full indemnity basis), expenses and liabilities of whatsoever nature and howsoever arising which may be brought against or suffered or incurred by us arising from or which is directly or indirectly related to:-
(a)  your access to and/or use of the Website and/or any other person or entity's use of the Website where such person or entity was able to access and/or use the Website by using your user id and password (where applicable); or
(b) any breach or non-observance of any of these Conditions by you or by any other person or entity where such person or entity was able to access and/or use the Website by using your user id and password (where applicable).

12 NO WAIVER
No failure or delay by us in exercising or enforcing any right or option under these Conditions shall operate as a waiver thereof or limit, prejudice or impair our right to take any action or to exercise any right as against you or render us responsible for any loss or damage arising therefrom.
If any one or more of the provisions in these Conditions are deemed invalid, unlawful or unenforceable in any respect under any applicable law, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

13 TERMINATION
We may terminate this agreement governed by these Conditions, your access to the Website and use of any products or services described at the Website at any time, with or without cause or notice.

14 MODIFICATION
We will from time to time determine or specify the scope and features of the products and services you may use on the Website, any information or materials contained on the Website and the terms and conditions under which the Website is used and are entitled to change, modify, expand, suspend, reduce, terminate or withdraw the same without prior warning or notice to you and without giving any reason thereof.  We shall not be responsible or liable to you for any expense, loss, damage, liability or other consequence suffered by you or incurred by you in connection with any of the foregoing action.

15 INTELLECTUAL PROPERTY RIGHTS
The copyright in the contents of the Website (including, but not limited to the text, graphics, links and sounds) is owned by the OCBC Group and/or its professional advisors. No part or parts hereof may be reproduced, distributed, republished, displayed, broadcast, hyperlinked or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of OCBC Bank. You also may not, without OCBC Bank's permission, insert a hyperlink to the Website on any other website or "mirror" any material contained on the Website on any other server.
All trade marks and service marks displayed in the Website are the property of the respective members of the OCBC Group and where applicable, third party proprietors identified in the Website. No right or licence is given to any party accessing the Website to download, reproduce or use any of such trade marks or services marks. No such trade mark or service mark may be used as a link to any OCBC Group member's site or any other site unless establishment of such a link and use of such trade mark or service mark is approved in advance by the applicable OCBC Group member in writing.
You acknowledge that the contents of the foregoing provisions shall not limit any specific provisions set out in the individual terms and conditions of particular products and services offered on or through the Website.

16 APPLICABLE LAW AND JURISDICTION
We make no representation that the products, services, materials and information contained herein are appropriate or available for use in other locations/jurisdictions other than Singapore.  Unless specified otherwise, any such products, services, materials and information are strictly for our customers' access and/or use in Singapore and shall not be construed as the provision of banking services and facilities outside of Singapore.  In the event that the laws of the jurisdiction you are in do not permit or impose restrictions on the access to the contents of the Website, you shall forthwith discontinue access or comply with such restrictions (as the case may be).
These Conditions shall be governed and construed in all respects in accordance with the laws of the Singapore but in enforcing these Conditions we are at liberty to initiate and take actions or proceedings or otherwise against you in Singapore or elsewhere as we may deem fit, and you hereby agree that where any actions or proceedings are initiated and taken in Singapore, you shall submit to the jurisdiction of the courts of Singapore in all matters connected with your obligations and liabilities under or arising out of these Conditions.

17  THIRD PARTY RIGHTS
A person who is not a party to any agreement governed by these Conditions has no right under the Contracts (Rights of Third Parties) Act (53B) to enforce any terms herein.

Protecting your information and money has always been our priority mission. This section provides you with our privacy policies and shares with you useful information about online security. It also gives you tips on protecting yourself from fraud.

Benefits & Risks Of Internet Banking

1.OCBC Internet Banking offers you an alternate electronic channel where you can manage your bank accounts and perform banking transactions over the Internet. Internet Banking is available to all OCBC Bank customers.
With OCBC Internet Banking you will be able to enquire on your account balances, transfer funds, pay your bills and shares application, view your transaction history and even obtain an instant online approval for home loan, prestige credit and renovation loan. You can view our full range of Internet Banking services here.
OCBC Internet Banking offers you 24-hour access to your accounts everyday. It is fast and convenient, allowing you to perform your transactions anywhere, anytime and from any computer with access to the Internet. You can also customise your financial portfolios according to your preference.
2.The Internet is a wide area network of computers connected around the world to facilitate data transmission and exchange. Due to the open nature of the Internet, all web-based services such as OCBC Internet Banking are inherently subject to risks such as online theft of your Access Code/User ID/Username, PIN/Password, virus attacks, hacking, unauthorised access and fraudulent transactions.
While the Bank has put in place the necessary security practices and measures to safeguard against these risks, the Bank is still unable to guarantee the complete security of your transactions against any attacks from malicious programmes.
As an Internet Banking customer, you play an important role in safeguarding your account information.

Customer Service

If you have any queries, problems, grievances, disputes or claims relating to or arising out of the use of OCBC Internet Banking service, you may call any of our Customer Service Officers on 1800 363 3333. They are available to attend to you daily from 8a.m to 10p.m and will advise on the immediate steps to be taken by you and/or actions that we will take. Alternatively, you may send us an email by completing the feedback form at www.ocbc.com and we will try to respond to you within 24 hours provided we receive your notification during business hours and the following day is not Sunday or a public holiday, in which case we will reply on the next business day.

DISPUTE RESOLUTION

We are committed to providing you with quality service. We will promptly attend to any claim or dispute which you may have in respect of or arising out of OCBC Internet Banking Service. Without prejudice in any way to either party's right to take immediate steps to seek urgent relief before a Singapore court or the right to seek legal redress, we will immediately investigate any claim/dispute brought to our attention and will attempt to revert to you within seven (7) working days from the date of receipt of notification. Soon thereafter, we will consult you in good faith with a view to reaching a quick and amicable resolution of the matter, satisfactory to both parties.

UNAVAILABILITY OF INTERNET BANKING

In the event that OCBC Internet Banking Service is unavailable, you are encouraged to perform your transactions via OCBC eLobbies, OCBC Phone Banking and/or visit any of our branches.

Privacy Policy

At OCBC Bank, we respect every individual's right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation. Whether you are an OCBC Bank customer, a registered user or a visitor to the public area of our website, we understand the importance you place on the privacy and security of information that personally identifies you or your account information. We refer to and treat this information as "personal information." We extend the following privacy policy to you.

The OCBC Bank Privacy Policy

1. We do not sell personal information to anyone.
2. We will only share personal information with others as stated in this policy, only when we have given you advanced notice or sought for your permission. We reserve the right to disclose or report personal information in limited circumstances, where we believe in good faith that disclosure is required under law, to cooperate with regulators or law enforcement authorities, to perform credit checks, to collect or report debts owed to us, to protect our rights or property, or upon reasonable request by a unit trust in which you have chosen to invest.
3. Whenever we collect personal information from you, we will reference this policy or otherwise explain to you how we intend to use that information. We will use such information in ways that are compatible with the purpose which we originally requested for it. For example, we will use the information to process your requests and transactions, to provide you with additional information about products and services or to evaluate your financial needs. To do so, we may share personal information with our agents or affiliates. We will limit the collection and use of personal information to what is necessary to administer our business and to deliver superior service to you. This may include advising you about our products or services, those of our affiliates, and other opportunities that we believe may be of interest to you. To serve you better, we may combine the information which you have given to us through our website or other channels.
4. We will protect the confidentiality of all personal information which you have shared with us. In cases where we share personal information with our agents or affiliates, we will protect that personal information with a strict confidentiality as stated in our agreement. Companies hired by us to provide support services or to act as our agent must conform to our privacy standards.
OCBC Bank corporate policies stipulate that any employees with access to confidential customer information is not permitted to use or disclose such information except for business purposes. All employees are required to safeguard such information as specified in their confidentiality agreements with OCBC Bank. There are occasions where we may assist a company that is not affiliated with OCBC Bank, in providing a product or service to you. For example, if you are a unit trust customer, we may share personal information with the unit trust company or its agents or affiliates. In such circumstances, instructions can be found in the marketing materials on how you can request to stop receiving such communications in the future.
In all cases, your personal information is protected by a strict confidentiality agreement. We do not allow any non-affiliated company to retain your personal information any longer than it is necessary to provide you with the product, service or information unless you have granted us permission to do so.
5. When you register for OCBC Internet Banking facility, we require you to provide us with your personal particulars. Such information enables us to deliver personalised services and communicate separately with you. We also use aggregated information collected on the use of our services to evaluate our users' preferences, improve our services and facilitate our reporting of Internet usage. Like most websites, we use small bits of data called "Cookies" which is stored on users' computers to simulate a continuous connection. This "Cookies" enables us to "remember" information about your preferences thereby allowing you to move within our Service without reintroducing yourself. When we collect information from you, it will be held in a secure server and in the strictest confidence. For example, if you submit your email address to OCBC Bank, you will receive the latest information about our promotions, products and services. We will use your email address for no other purposes other than for sending to you the requested information.

Safeguarding Your Internet Banking Access

At OCBC Bank, we have implemented measures to safeguard your account information. However, to ensure that your online security and account information are not compromised, we recommend that you adopt the following OCBC Bank Internet Banking security guidelines:
1. Before entering your User ID and PIN, you should always ensure that the website you are visiting belongs to OCBC Bank. This can be verified by the URL displayed in your browser as well as the Bank’s name in its digital certificate. This precaution will ensure that you are not revealing your OCBC Bank Internet Banking Access Code and PIN to a website other than OCBC Bank.
2.To ensure that you enjoy the highest level of security possible, all browsers and application software should be upgraded to support SSL 128-bit encryption or a higher encryption standard with the most updated security features available.
3. It is important to protect yourself against any forms of online theft of your Access Code/User ID/Username and PIN/Password. Each valid Access Code/User ID/Username and PIN/Password identify you uniquely as one of our valued customers. Only authorised users are allowed to log in to our secured Internet Banking website(s).
Important tips on how you can safeguard and protect your account information.
(a) PINs should be 6 digits, you are advised not to repeat any digit more than once.
(b) PINs should not be based on user-id, personal telephone number, birthday or any other personal information.
(c) PINs muct be kept confidential and not be divulged to anyone.
(d) PINs must be memorised and not be recorded anywhere.
(e) PINs must be changed regularly.
(f) The same PIN should not be used for different websites, applications or services, particularly when they relate to different entities.
(g) Please do not select the browser option for storing or retaining user name and password.
(h) Please check the authenticity of the bank's website by comparing the URL and observing the bank's name in its digital certificate or by observing the indicators provided by an extended validation certificate.
(i) Please check that the bank's website address changes from http:// to https:// and a security icon that looks like a look or key appears when authentication and encryption is expected.
(j) Please do not allow anyone to keep, use or tamper with your 2FA security token.
(k) Please do not reveal the OTP (One Time Password) generated by the 2FA token to anyone.
(l) Please do not divulge the serial number of your 2FA token to anyone.
(m) Please check your bank account balance and transactions frequently and report any discrepancy.

4. Please install anti-virus, anti-spyware and firewall software in your personal computers, particulary when you are linked via broadband connections, digital subscriber lines or cable modems.
5. Please update the anti-virus and firewall products with security patches or newer versions on a regular basis.
6. Please remove file and printer sharing in your computers, especially when you have internet access via cable modems, broadband connections or similar set-ups.
7. Make regular backup of critical data.
8. Consider the use of encryption technology to protect highly sensitive data.
9.Log off the online session and turn off the computer when not in use.
10.Do not install software or run programs of unknown origin.
11.Delete junk or chain emails.
12.Do not open email attachments from strangers.
13.Do not disclose personal, financial or credit card information to little known or suspect websites.
14.Do not use a computer or device which cannot be trusted.
15.Do not use public or internet cafe computers to access online banking or perform financial transactions.
16.You are advised not to access Online Banking using 'jailbroken' or 'rooted' mobile devices (ie the phone Operating System has been tampered with) , as it poses potential risk of malicious software infection.
17.You are advised to only download the Mobile Banking application from authorized sources such as Apple App Store or Android Marketplace.
,p>18.If you are using the mobile phone software token as your 2FA (2nd factor authentication) for your Online Banking access, you are advised to notify the bank in the event of lost/theft of your mobile device and if you suspect there is unauthorized access to your account. 19.If you notice any unusual/unauthorised transactions, please change your PIN and notify us immediately. It is important that you inform us immediately by calling our Customer Service Hotlines at 1-800-363-3333.
20.Your usage of OCBC Internet Banking is subject at all times to the Terms and Conditions governing Electronic Banking Services. You should therefore read carefully and adhere to the recommended security practices. The Bank is not responsible for any loss or damage in connection to the use of OCBC Internet Banking services unless such loss is attributable to our negligence or wilful default.
21. As a user OCBC Internet Banking, you have the right to (1) suspend your Internet Banking Access immediately should you suspect any unusual activity and/or unauthorised access, (2) terminate this service, (3) request for a new set of OCBC Internet Banking PIN and (4) obtain information from the Bank regarding your online transactions.

Security Policy

At OCBC Bank, we are committed to protecting the security and confidentiality of your personal information so as to provide you with a safe and secure online environment. Our website uses commercially proven security hardware and software products. These security products include routers, firewalls, intrusion detection< systems and secure operating system to safeguard your interest.
Industry standard Secure Socket Layer (SSL) communication protocol is the de facto cryptographic standard that we use for securing data communication between the browser and our website. Digital certificate technology is used to ensure transaction privacy, message integrity and server-side authentication. This also serves as an assurance that the website runs legitimately under the care of OCBC Bank.
All connections must pass through at least one router and one firewall to gain access to the server. The firewall checks for the appropriate source address and restricts unauthorised access to the appropriate server.
Additional technical security features include Verisign digital certificates, 128-bit encryption, one-way hashing of all user passwords and automatic logoff after 10 minutes.
OCBC Bank's Internet Banking is regularly reviewed and audited by external and internal auditors to ensure that your interest is safeguarded.
Apart from the security measures put in place by the Bank, you play an equally important role in ensuring your online security and account information is not compromised.
You should adopt the following recommended practices in protecting the security of your system:
(a) Do not share your User ID or password with anyone.
(b) Do not display your account information in a manner that is visible to others and your PC should never be left unattended. For your protection, OCBC Internet Banking will automatically terminate your session if there is no activity for a period of time.
(c) Always use the recommended browser. All browsers and application software should be upgraded to support SSL 128-bit encryption.
(d) Always check that our website address changes from http:// to https:// and a security icon, usually in the form of a lock or key, appears when authentication and encryption is expected.

Understanding Your Obligations And Responsibilities

Your use of OCBC Internet Banking is governed by the 'Terms and Conditions For Electronic Banking Services - Personal' found in our home page. It is important that you clearly understand your obligations and responsibilities before using OCBC's web-site.
As a user of OCBC Internet Banking service, you are to 1) comply with the standards and procedures established by OCBC Bank at all time 2) take all reasonable precautions and 3) observe with extreme care all security measures when accessing your online accounts or carrying out online transactions.
You will note that that under the said terms and conditions, you will remain liable for all instructions made through the use of your ICode and IPIN, whether or not authorised by you. OCBC Bank will not be liable for acting upon such instructions in good faith nor shall OCBC Bank be obliged to investigate the authenticity of such instructions.
You will also note that OCBC Bank shall not be liable to you in the following circumstances:
(1) Failure on the part of the customer to adhere to the said terms and conditions
(2) Failure to follow recommended security measures prescribed in 'Safeguarding your Internet Banking Access', found in our home page
(3) Failure on the part of OCBC Bank to act on instructions of the Customer as a result of anything beyond OCBC Bank's control. This includes, amongst other things, any machine, equipment, system or software failing to work, failure to act by any third party and any act, omission or delay of any agent or third party. If any loss or damage results directly from OCBC Bank's security breach, gross negligence, wilful default or fraud then, OCBC Bank will be liable to the customer, and not to any third party, for the amount of any such loss or damage. However, OCBC Bank will not be liable to the customer for any loss of business, loss of reputation, loss of opportunity, loss of profits any type of special, consequential or indirect loss whatsoever.
This is the second year Singapore bank Oversea-Chinese Banking Corp. retains the title of the strongest in the world. "The economy of Singapore is developing steadily and well, that positively affects the activity of banks in Singapore," - said General Director of Oversea-Chinese Banking Corp. Samuel Qian. He believes that the success of the bank in part provides competent risk management policy.
But most of the list is dominated by banking institutions in Canada: from 34.7 million people have only eight banks, which trade on exchanges, two of which are regional lenders.
Only three U.S. banks - JPMorgan Chase (JPM) (№ 13), PNC Financial Services Group Inc (PNC) (№ 17) and BB & T Corp (BBT) (№ 20) - are in the top 20. In the best twenty included four European banks, two from Sweden and one each from Britain and Switzerland.
The ranking by Bloomberg considered only banks with at least $ 100 billion in assets. Banks that have declared losses in the last year or who failed the stress tests are not taken into account. In compiling the index performance of the bank was taken into account several criteria: the ratio of capital to assets with weighted risk deposits to bank funds, maintenance-free assets to total assets, etc.
Due to its high level of capital, conservative lending culture and strict regulatory oversight in the face of a single head of Canadian banks dominate the current report. It also notes that the supervisory authority requires Canadian banks maintain higher capital levels than required by international standards